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Whitestone International College of Innovation delivers quality-assured, standards-aligned programmes that integrate academic rigour, industry relevance, and digital fluency to develop principled leaders who deliver measurable impact.

Courses

Whitestone International Diploma in Hospitality & Hotel Management

Course Overview

The Whitestone International Diploma in Hospitality & Hotel Management is a 12-month vocational programme that provides a structured, practice-focused foundation in the management and coordination of hotel and wider hospitality operations.

The diploma introduces core areas of front office operations, housekeeping and rooms division, food and beverage service, guest relations, basic revenue and cost awareness, service quality, and hospitality leadership at supervisory level. It is designed for individuals who wish to develop the knowledge and skills required to work in hotels, resorts, serviced apartments, boutique properties, and other hospitality establishments in an operational or junior management capacity.

Learners will explore how to deliver consistent guest service, coordinate departmental activities, manage day-to-day operations, support basic financial performance, and uphold brand standards. The emphasis is on applied hospitality practice, professional conduct, and guest-centric behaviour, rather than on advanced corporate strategy or complex financial modelling.

By the end of the programme, participants will be prepared to contribute effectively as supervisors, team leaders, or junior managers within hotel and hospitality organisations, supporting both operational excellence and memorable guest experiences.

This diploma is vocational and non-regulated. It does not equate to a regulated qualification, nor does it confer any professional license or immigration status. Local labour, health, and regulatory requirements must always be followed.

Why This Course is Important?

Guests expect safe, clean, efficient, and welcoming environments supported by well- trained staff and organised operations.
Effective hotel management requires coordination of multiple departments, attention to detail, cost awareness, and service leadership.
Structured training helps emerging professionals move beyond basic roles into supervisory and junior management positions, with a clearer understanding of the whole hotel operation.

Learning Outcomes

By the end of this programme, participants will be able to:

Explain the structure and key functions of hotels and hospitality businesses at a vocational level.
Support and coordinate front office, housekeeping, and food & beverage operations, in line with property standards and procedures.
Contribute to guest service delivery, handling routine requests, complaints, and feedback professionally and within role boundaries.
Demonstrate basic revenue, cost, and productivity awareness, supporting efficient use of resources (non-accountant level).
Apply principles of service quality, cleanliness, safety awareness, and brand standards across guest touchpoints.
Lead small teams or shifts at a supervisory level, supporting rosters, task allocation, and on- the-job guidance.
Communicate effectively and professionally with guests, colleagues, and external partners, reflecting a strong hospitality ethos.

Target Audience

Individuals working in or aspiring to roles such as Receptionist, Front Office Supervisor, Guest Service Agent, Housekeeping Supervisor, F&B Supervisor, Duty Supervisor, or Junior Hotel Manager.
Employees in hotels, resorts, serviced apartments, guest houses, boutique properties, and hospitality chains seeking structured career development.
Graduates and career changers who wish to enter the hospitality and hotel industry with a solid operational and management foundation.
Entrepreneurs managing or planning to open small hotels, lodges, or guesthouses, who require formal understanding of hotel operations and basic management.

Entry Requirements

Programme Structure & Modules

Module 1 – Introduction to Hospitality Industry & Hotel Operations

Overview of the global hospitality industry: hotels, resorts, serviced apartments, and related sectors.
Types of hotels: city, resort, business, boutique, budget, extended stay, at conceptual level.
Hotel organisation structure: rooms division, F&B, sales & marketing, finance, HR, maintenance, and support services.
Guest journey overview: pre-arrival, arrival, stay, and departure from an operational perspective.
The role of standards, procedures, and service culture in hospitality and hotel management.

Module 2 – Front Office & Guest Services Management (Vocational Level)

Functions of the front office: reservations, reception, cashiering awareness, concierge, and guest relations (non-financial specialist).
Handling check-in, check-out, room assignment, and basic billing processes according to property procedures.
Managing guest requests, queries, and complaints professionally, and knowing when to escalate.
Coordination with housekeeping, maintenance, and F&B to ensure guest satisfaction.
Use of property management systems (PMS) at awareness level (conceptual overview; not software-specific training).
Personal presentation, etiquette, and communication in guest-facing roles.

Module 3 – Housekeeping, Rooms Division & Service Standards

Functions of housekeeping and rooms division in maintaining hotel standards.
Room types and basic layout concepts; understanding room status codes (e.g. occupied, vacant, out-of-order).
Cleaning routines at conceptual level: guest rooms, public areas, back-of-house, and simple knowledge of cleaning schedules (not chemical training).
Linen, laundry, and inventory awareness for housekeeping operations.
Coordinating between front office and housekeeping to manage arrivals, departures, and room readiness.
Service standards: cleanliness, safety awareness in rooms (e.g. slip/trip awareness), and attention to detail.

Module 4 – Food & Beverage Service, Guest Experience & Events Awareness

Overview of F&B operations in hotels: restaurants, bars, room service, banqueting, and events at a vocational level.
Principles of restaurant and buffet service, basic menu understanding, and coordination with kitchen teams.
Guest experience in F&B: warm welcome, product knowledge, responsiveness, and handling service issues.
Awareness of basic hygiene and food safety principles in service areas, following property procedures (non-specialist).
Coordination of small events or group bookings from a service/operations perspective, in collaboration with relevant departments.
Cross-selling and upselling awareness aligned with guest needs and ethical service.

Module 5 – Hotel Administration, Revenue Awareness, Safety Awareness & Team Leadership

Basic hotel administration at operational level: reports, logs, handover notes, and record-keeping.
Awareness of pricing, occupancy, and simple revenue metrics (e.g. occupancy %, ADR conceptually) without detailed yield management calculations.
Cost awareness: labour, utilities, consumables, and waste reduction in daily operations.
Safety and security awareness in hotels:
Awareness of guest and staff safety, simple emergency procedures, and incident reporting, under formal hotel policies.
Coordination with security and maintenance teams as required.
Supervisory and team-leading skills: rostering awareness, task allocation, on-the-job guidance, and team motivation at vocational level.

Module 6 – Service Quality, Hospitality Etiquette, Professionalism & Career Development

Understanding service quality and guest satisfaction: feedback, reviews, and reputation management at awareness level.
Handling guest feedback and complaints: listening, empathy, response, and follow-up in line with hotel policy.
Hospitality etiquette: intercultural awareness, appropriate language, body language, and respect for diverse guests.
Professional behaviour: punctuality, reliability, confidentiality, and adherence to procedures across all departments.
Continuous improvement in hospitality operations: learning from guest comments, internal audits, and team debriefs.
Planning a career pathway in hospitality and hotel management, including progression to supervisory, departmental, and management roles.

Awarding Body

Whitestone International College of Innovation

United Kingdom

Qualification Type

International Diploma – Vocational Qualification

(Industry-aligned qualification issued by Whitestone International College of Innovation, UK)

Assessment & Certification

Assessment Methods Include:

Written assignments on hotel structure, front office, housekeeping, F&B operations, and basic administration concepts.
Practical tasks such as drafting simple procedures, creating checklists, designing shift handover templates, or mapping guest journeys.
Scenario-based exercises requiring learners to handle typical operational issues and guest situations within their responsibility level.
Reflective pieces on service quality, professionalism, and personal development in hospitality roles.
Final Capstone Project: Hotel Operations & Guest Experience Improvement Plan, with a structured report and/or presentation.

To obtain the diploma, learners must successfully complete all module assessments and the capstone project in line with Whitestone’s academic standards.

Certification:

On successful completion, participants will be awarded:

Whitestone International Diploma in Hospitality & Hotel Management Issued by Whitestone International College of Innovation, United Kingdom

Benefits of Attending

Provides a strong, practice-based foundation in hotel and hospitality operations and supervisory management.
Equips learners to work effectively in front office, housekeeping, F&B, and general operations with an integrated understanding of hotel functions.
Enhances employability in roles such as Front Office Supervisor, Guest Service Agent, Housekeeping Supervisor, F&B Supervisor, Duty Supervisor, or Junior Hotel Manager.
Supports hotels and hospitality organisations in building reliable, guest-focused, and well-coordinated teams.
Creates a platform for further study in Hospitality Management, Tourism Management, Hotel Administration, or related disciplines, subject to institutional entry requirements.

Industry Alignment

The programme reflects widely recognised principles of hotel and hospitality management, including:

Emphasis on operational excellence, service quality, guest satisfaction, and basic revenue/cost awareness.
Focus on interdepartmental coordination, professional conduct, and safety awareness in hotel environments.
Recognition of service culture, attention to detail, and continuous improvement as core drivers of hospitality success.

£2000

£ 0

Industry-focused programmes with global standards.
Practical skills for real-world success.
Academic excellence with career-ready outcomes.

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Progression & Academic Pathways

Graduates of the Whitestone International Diploma in Hospitality & Hotel Management may:

Progress to higher-level diplomas or degrees in Hospitality Management, Hotel Management, Tourism & Hospitality, or Business Administration, subject to entry criteria.
Enhance their suitability for roles in international hotel chains, independent hotels, resorts, serviced residences, cruise and leisure operators, and related sectors.
Use this diploma as a structured foundation for further professional development, including specialised training in revenue management, front office management, or F&B management at vocational level.

Together We Learn, Together We Grow

At Whitestone, we believe in collaborative learning where students and faculty grow together through knowledge and experience. Our supportive community fosters teamwork, innovation, and shared success.

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London, united kingdom

+44 20 3727 6493

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college.org.uk