Edit Content

Whitestone International College of Innovation delivers quality-assured, standards-aligned programmes that integrate academic rigour, industry relevance, and digital fluency to develop principled leaders who deliver measurable impact.

Courses

Whitestone International Diploma in Facilities Management

Course Overview

The Whitestone International Diploma in Facilities Management is a 12-month vocational programme designed to provide a structured, practice-oriented foundation in managing buildings, workplace services, and supporting infrastructure in a safe, efficient, and customer-focused manner.

The diploma introduces the core dimensions of facilities operations, building services awareness, maintenance coordination, soft services management, health and safety awareness, space and workplace planning, sustainability, contracts and vendor management, budgeting awareness, and service performance monitoring. It is designed for those who coordinate or supervise facilities and workplace services in offices, campuses, industrial sites, commercial complexes, healthcare, education, retail, hospitality, and public sector environments.

Learners will explore how to plan and oversee day-to-day facilities operations, support asset reliability, manage service providers, respond to user needs, and contribute to long-term workplace strategies, working closely with technical experts, HSE professionals, and management. Emphasis is placed on coordination, communication, and practical management skills, rather than on advanced engineering design or specialist trade skills.

By the end of the programme, participants will be able to operate effectively as facilities supervisors, coordinators, or junior managers, supporting the delivery of safe, compliant, and well- run workplaces.

This diploma is vocational and non-regulated. It does not qualify learners as engineers, architects, or chartered professionals, and does not replace any legally required health and safety, engineering, or regulatory qualifications.

Why This Course is Important?

Effective facilities management ensures that buildings, utilities, and services support safe, efficient, and comfortable work environments.
They coordinate between occupants, management, technical teams, contractors, landlords, and regulators, balancing expectations and constraints.
Organisations seek practitioners who understand operations, safety awareness, service quality, cost control, and sustainability in an integrated way.

Learning Outcomes

By the end of this programme, participants will be able to:

Explain the role, scope, and core functions of facilities management at a vocational level.
Support the planning and coordination of day-to-day building operations, maintenance activities, and soft services (e.g. cleaning, security, reception) in line with organisational requirements.
Demonstrate awareness of health, safety, environmental, and basic compliance considerations relevant to facilities operations, working with specialists where needed.
Contribute to space and workplace planning, moves and changes, and user-oriented workplace services.
Assist in managing service contracts, contractors, and vendors, including quality monitoring and relationship management at a non-legal level.
Use basic budget awareness, performance indicators, and simple reports to support decision-making and continuous improvement.
Communicate effectively with occupants, service providers, and management, demonstrating professionalism, problem-solving, and customer focus.

Target Audience

Individuals working in or aspiring to roles such as Facilities Coordinator, Facilities Supervisor, Building Services Coordinator (non-technical), Workplace Services Officer, Site Administrator, or Estates Support Officer.
Staff in administration, operations, property, HSE, maintenance, or workplace services who are increasingly involved in facilities-related responsibilities.
Graduates and career changers seeking an entry pathway into facilities and workplace management.
Personnel in outsourced FM providers, property management companies, service contractors, and in-house FM teams looking to formalise and strengthen their knowledge.

Entry Requirements

Programme Structure & Modules

Module 1 – Introduction to Facilities Management & the Built Environment

Scope and definition of facilities management and its role in supporting core business operations.
Overview of facility types: offices, campuses, industrial sites, healthcare, education, hospitality, retail (conceptual).

Hard and soft FM at awareness level:

Hard services: building fabric, utilities, and building services (non-engineering overview).
Soft services: cleaning, security, reception, landscaping, waste, mailroom, and related services.
FM organisational models: in-house, outsourced, and hybrid at a conceptual level.
Interface between FM, HSE, HR, IT, procurement, and senior management.

Module 2 – Operations, Maintenance Coordination & Workplace Services

Planning and coordinating day-to-day building operations at a vocational level: opening/closing routines, checks, service schedules.
Awareness of preventive and corrective maintenance concepts (without detailed engineering design):
Work orders, priority setting, and basic asset records.
Liaison with engineers, technicians, and specialist contractors.
Managing soft services: cleaning standards, security postures (non-tactical), reception and front-of-house, waste handling at an operational awareness level.
Managing requests and issues: helpdesk, ticketing systems, and communication with building users.
Service continuity during minor disruptions, works, or reconfigurations within role and policy.

Module 3 – Health, Safety, Environment & Risk Awareness in Facilities

Awareness-level understanding of health and safety responsibilities in facilities settings, in coordination with HSE specialists.
Typical facility-related risks (conceptual): slips and trips, fire safety awareness, access/egress, basic contractor safety, simple ergonomics, and indoor environment concerns.
Supporting safety inspections, basic checks, and follow-up of minor actions, under guidance.
Environmental awareness: energy use, water, waste, and simple environmental initiatives at a non-technical level.
Introduction to business continuity and emergency procedures in buildings (e.g. evacuation drills, simple emergency roles), in line with local plans and expert guidance.

Module 4 – Space Planning, Workplace Experience & Customer Service

Principles of space utilisation, occupancy, and workplace layouts at awareness level.
Supporting moves, adds, and changes (MAC): coordinating seating plans, furniture, and basic occupant requirements.
Workplace experience: comfort, cleanliness, signage, wayfinding, and amenities as drivers of satisfaction.
Understanding occupant needs of different user groups (e.g. office staff, visitors, contractors) and responding professionally.
Service culture in facilities management: responsiveness, clear communication, and issue resolution.

Module 5 – Contracts, Vendors, Budget Awareness & Performance

Awareness of FM contracts and service level agreements (SLAs) at a non-legal, practical level.
Working with service providers and vendors: selection support, onboarding, coordination, and basic performance conversations.
Budget awareness: main cost categories (services, utilities, maintenance, consumables) and simple cost control concepts (not detailed accounting).
Use of basic key performance indicators (KPIs) and simple dashboards to track quality, responsiveness, and user feedback.
Introduction to FM technology at conceptual level: CAFM systems, work order tools, basic building management system (BMS) awareness, and simple data use for improvement.

Module 6 – Sustainability, Ethics, Professionalism & Continuous Improvement

Sustainability in facilities: energy awareness, water conservation, waste minimisation, and simple green initiatives at vocational level.
Ethical considerations: fair treatment of staff and contractors, respect for occupants, confidentiality, and responsible resource use.
Professional behaviour: reliability, integrity, clear communication, and alignment with organisational policies.
Continuous improvement mindset: collecting feedback, learning from incidents, and supporting small improvement projects.
Planning personal career development in facilities management, including further learning and professional networking (non-endorsement of any specific body).

Awarding Body

Whitestone International College of Innovation

United Kingdom

Qualification Type

International Diploma – Vocational Qualification

(Industry-aligned qualification issued by Whitestone International College of Innovation, UK)

Assessment & Certification

Assessment Methods Include:

Written assignments on facilities management principles, operations, HSE awareness, and service management.
Practical tasks such as drafting simple service schedules, checklists, user communication notes, and basic KPI outlines.
Scenario-based exercises requiring learners to respond to typical FM problems (e.g. minor service failures, user complaints, contractor coordination issues).
Reflective pieces on professional conduct, customer service, teamwork, and personal development in FM roles.
Final Capstone Project: integrated facilities management and improvement plan, with supporting report and/or presentation.

To obtain the diploma, learners must successfully complete all module assessments and the capstone project in line with Whitestone’s academic standards.

Certification:

On successful completion, participants will be awarded:

Whitestone International Diploma in Facilities Management Issued by Whitestone International College of Innovation, United Kingdom

Benefits of Attending

Provides a robust, practice-focused foundation in facilities management suitable for diverse sectors and building types.
Equips learners to support and coordinate operations, maintenance, soft services, user experience, and basic performance monitoring.
Enhances employability in roles such as Facilities Coordinator, Facilities Supervisor, Workplace Services Officer, Building Services Administrator (non-technical), or FM Contract Support.
Helps organisations strengthen reliability, safety awareness, user satisfaction, and cost-conscious management of their facilities.
Creates a platform for further study in Facilities Management, Property & Estates Management, Building Services Management, or related disciplines, subject to entry requirements.

Industry Alignment

The programme reflects widely recognised principles of modern facilities and workplace management, including:

Emphasis on integrated management of hard and soft services, user experience, and cost awareness.
Focus on health, safety, environmental awareness, and service quality in operational decision-making.
Recognition of professional conduct, stakeholder communication, and continuous improvement as core competencies for facilities professionals.

£2000

£ 0

Industry-focused programmes with global standards.
Practical skills for real-world success.
Academic excellence with career-ready outcomes.

Featured

Progression & Academic Pathways

Graduates of the Whitestone International Diploma in Facilities Management may:

Progress to higher-level diplomas or degrees in Facilities Management, Property Management, Building Services Management, Operations Management, or related fields, subject to institutional entry criteria.
Enhance their suitability for roles in corporate FM departments, outsourced FM providers, property management firms, and public sector estates teams.
Use this diploma as a structured foundation for further professional development and sector-specific certifications in facilities or property management where available.

Together We Learn, Together We Grow

At Whitestone, we believe in collaborative learning where students and faculty grow together through knowledge and experience. Our supportive community fosters teamwork, innovation, and shared success.

Contact & Follow us

Contact Us & Get More Information

Quick Links

Get Connected

Reach out to us for any queries or assistance. We’re here to support you at every step. Stay connected and let us make things easier for you.

London, united kingdom

+44 20 3727 6493

INfo@whitestoneinternational
college.org.uk