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Whitestone International College of Innovation delivers quality-assured, standards-aligned programmes that integrate academic rigour, industry relevance, and digital fluency to develop principled leaders who deliver measurable impact.

Courses

Whitestone International Diploma in Business Administration

The programme offers a structured foundation in core business functions and administrative practice, including: Business organisation and structures, Office and administrative management, Business communication, Basic finance and budgeting awareness, Human resource administration, Operations and customer service support.

Course Overview

The Whitestone International Diploma in Business Administration is a comprehensive 12-month programme designed to develop practical, workplace-ready administrative and managerial skills for modern business environments.

The programme offers a structured foundation in core business functions and administrative practice, including:

Business organisation and structures
Office and administrative management
Business communication
Basic finance and budgeting awareness
Human resource administration
Operations and customer service support

Learners explore how different business functions work together and how effective administration supports productivity, coordination, and service quality. Emphasis is placed on professional communication, organising information, supporting managers and teams, and understanding key business processes.

By the end of the diploma, participants will be able to operate confidently in administrative, coordination, and junior supervisory roles, and will possess a strong platform for further study and career progression in business and management.

Why This Course is Important?

Effective administration is essential for the smooth running of offices, departments, and customer-facing operations in all sectors.
The competencies developed can be applied in corporate, SME, public sector, education, healthcare, hospitality, and non-profit organisations.
Learners gain a broad understanding of how businesses function, creating a pathway towards future supervisory and management roles.

Learning Outcomes

By the end of this programme, participants will be able to:

Describe the basic structure, functions, and processes of modern organisations and how they interrelate.
Perform core business administration tasks, including document preparation, information management, scheduling, and coordination.
Apply effective written and verbal business communication skills in internal and external interactions.
Demonstrate awareness of basic financial and budgeting concepts relevant to departmental or office-level administration.
Support simple human resource administration activities, such as record-keeping, leave tracking, and coordination of training or recruitment processes (at a non-specialist level).
Contribute to customer service and operations support, maintaining professionalism and responsiveness in a business context.
Display professional conduct, ethical behaviour, time management, and teamwork in diverse and multicultural business environments.

Target Audience

Individuals aspiring to work as Business Administrators, Office Coordinators, Administrative Officers, Executive Assistants, or Customer Service Executives.
School leavers and graduates seeking a broad-based entry into business and office environments.
Employees currently working in administrative roles who wish to formalise and extend their business knowledge.
Career changers moving into the field of business administration and office-based work.

Entry Requirements

A recognised higher secondary qualification, diploma, or equivalent; and/or
Prior experience in administration, customer service, or office support is beneficial but not essential; and
Proficiency in English (IELTS 5.0–5.5 or equivalent recommended) to engage with written materials, discussions, and assessments.

Programme Structure & Modules

Module 1 – Introduction to Business, Organisations & Administrative Roles

Types of organisations: private, public, and non-profit (overview).
Basic organisational structures: functional, divisional, matrix (conceptual).
Key business functions: administration, finance, HR, marketing, operations, and customer service.
Role and responsibilities of business administrators and office staff.
Professionalism, confidentiality, and reliability as core expectations.

Module 2 – Business Communication & Information Handling

Principles of clear, concise, and professional communication.
Preparing business letters, emails, memos, notices, and short reports.
Telephone, video call, and face-to-face communication etiquette.
Handling enquiries, internal requests, and routine correspondence.
Organising, storing, and retrieving information: basic records management and simple document systems.

Module 3 – Office Administration, Scheduling & Coordination

Daily office operations: mail handling, reception duties, supplies, and logistics.
Planning and scheduling meetings, appointments, and simple events.
Preparing and distributing agendas, minutes, and follow-up action notes (introductory–intermediate level).
Coordination between departments and support for managers and teams.
Basic use of office software (word processing, spreadsheets, presentations, email and calendars) at a functional user level.

Module 4 – Fundamentals of Business Finance & Budget Awareness

Basic understanding of income, expenses, profit, and cash flow at an introductory level.
Awareness of simple departmental or project budgets and expense tracking (non-specialist).
Handling petty cash, expense claims, and simple reconciliations at a basic level (where applicable).
Supporting financial documentation: invoices, purchase orders, and simple internal forms (conceptual).
The administrator’s role in supporting financial discipline and accuracy.

Module 5 – Human Resource Administration & Customer Service Support

Overview of the HR function: recruitment, induction, training, performance awareness (conceptual).
Basic HR administration: maintaining staff records, attendance/leave logs, and training registers.
Supporting induction and onboarding activities (coordination role).
Principles of customer service excellence and professional front-line behaviour.
Handling feedback and basic complaints, and knowing when to escalate issues.

Module 6 – Professional Skills, Ethics & Career Development in Business Administration

Time management, prioritisation, and managing multiple tasks and deadlines.
Teamwork, collaboration, and working in diverse environments.
Ethical behaviour in business administration: honesty, respect, confidentiality, and appropriate use of information.
Adapting to change, embracing simple process improvements, and demonstrating initiative.
Planning a personal career development path in business administration and related fields.

Awarding Body

Whitestone International College of Innovation

United Kingdom

Qualification Type

International Diploma – Vocational Qualification

(Industry-aligned qualification issued by Whitestone International College of Innovation, UK)

Assessment & Certification

Assessment Methods Include:

Written assignments on business and administration concepts.
Practical tasks such as document preparation, scheduling exercises, and communication scenarios.
Short quizzes and knowledge checks on key topics.
Portfolio-based assessment incorporating sample documents and simple process-improvement ideas.
Final Capstone Project and presentation.

To achieve the diploma, learners must successfully complete all module assessments and the capstone project in accordance with Whitestone’s academic standards.

Certification:

On successful completion, participants will be awarded:

Whitestone International Diploma in Business Administration Issued by Whitestone International College of Innovation, United Kingdom

Benefits of Attending

Provides a broad-based, practical foundation in business administration suitable for many sectors.
Develops key employability skills: communication, organisation, office IT, customer service, and basic finance awareness.
Enhances readiness for roles such as Business Administrator, Office Coordinator, Administrative Officer, or Executive Assistant.
Creates a strong platform for progression into specialised business disciplines (e.g. HR, finance, marketing, operations) or future management studies.
Supports long-term career development through improved understanding of how organisations function and how administration adds value.

Industry Alignment

The programme reflects common expectations for business administration roles in contemporary organisations, including:

Competence in office procedures, communication, and information handling.
Understanding of basic financial and HR administrative processes at a non-specialist level.
Emphasis on professionalism, customer service, and continuous improvement in business operations.

(This alignment reflects widely used practices and educational design; it does not imply formal accreditation or exemption with professional bodies.)

£2000

£ 0

Industry-focused programmes with global standards.
Practical skills for real-world success.
Academic excellence with career-ready outcomes.

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Progression & Academic Pathways

Graduates of the Whitestone International Diploma in Business Administration may:

Progress to higher-level diplomas in Business Management, Human Resource Management, Marketing, Finance, or Leadership.
Enhance their suitability for a range of administrative and coordination roles across sectors.
Use this diploma as a stepping stone towards undergraduate or professional business qualifications, subject to institutional entry requirements.

Together We Learn, Together We Grow

At Whitestone, we believe in collaborative learning where students and faculty grow together through knowledge and experience. Our supportive community fosters teamwork, innovation, and shared success.

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London, united kingdom

+44 20 3727 6493

INfo@whitestoneinternational
college.org.uk