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Whitestone International College of Innovation delivers quality-assured, standards-aligned programmes that integrate academic rigour, industry relevance, and digital fluency to develop principled leaders who deliver measurable impact.

Courses

Whitestone International Diploma in Administration & Secretarial Services

Course Overview

The Whitestone International Diploma in Administration & Secretarial Services is a comprehensive
12-month programme designed to prepare learners for professional office administration,
executive support, and secretarial roles in modern organisations.

The programme develops a strong foundation in office management, business communication,
document preparation, records management, IT and digital tools, meeting and travel
coordination, customer service, and professional etiquette. It focuses on the real competencies
required to support managers, executives, and departments in a fast-paced, technology-driven
environment.

Learners will gain practical skills in correspondence, scheduling, minute-taking, report formatting,
presentation preparation, information handling, and front-office coordination, as well as essential
soft skills such as time management, confidentiality, teamwork, and ethical conduct.

By the end of the programme, participants will be able to function as highly competent
administrative professionals, providing reliable and efficient support that contributes directly to
organisational effectiveness and service quality.

Why This Course is Important?

Administrative and secretarial professionals are central to the smooth functioning of any organisation, ensuring that information, communication, and processes flow efficiently.
The programme equips learners to coordinate people, information, schedules, and resources using modern tools, systems, and professional standards.
The competencies developed are applicable across business, education, healthcare, hospitality, government, and non-profit sectors, making this diploma versatile and internationally relevant.

Learning Outcomes

By the end of this programme, participants will be able to:

Perform core office administration and secretarial tasks to professional standards, including document preparation, filing, scheduling, and coordination.
Apply effective written and verbal business communication skills, including email etiquette, professional correspondence, and telephone handling.
Use modern office technologies and software tools (word processing, spreadsheets, presentations, email, calendars, and basic databases) to manage information efficiently.
Organise and support meetings, appointments, conferences, and events, including agendas, logistics, minutes, and follow-up actions.
Maintain accurate records, files, and documentation, following principles of confidentiality, data protection, and information security.
Provide high-quality customer service and front-office support, representing the organisation professionally to internal and external stakeholders.
Demonstrate strong time management, prioritisation, and organisational skills in handling multiple tasks and deadlines.
Uphold ethical behaviour, confidentiality, and professional workplace conduct, contributing positively to team culture and organisational reputation.

Target Audience

Individuals aspiring to work as Administrative Assistants, Secretaries, Executive Assistants, Office Coordinators, or Receptionists.
School leavers or graduates seeking an entry pathway into business and office-based roles.
Employees currently working in junior administrative roles who wish to formalise and enhance their skills.
Professionals from other fields requiring strong administration and coordination skills as part of their role.

Entry Requirements

A recognised Diploma, higher secondary qualification, or equivalent; or
A minimum of 1–2 years’ work experience in administration, customer service, or related areas; and
Proficiency in English (IELTS 5.0–5.5 or equivalent recommended) to understand written materials, participate in discussions, and complete assignments.

Programme Structure & Modules

Module 1 – Foundations of Professional Office Administration

The role and responsibilities of administrative and secretarial professionals.
Understanding organisational structures, departments, and reporting lines.
Principles of professionalism, reliability, confidentiality, and discretion.
Office procedures: mail handling, reception duties, internal communications, and visitor management.
Managing office supplies, resources, and basic facility coordination.

Module 2 – Business Communication, Correspondence & Customer Service

Fundamentals of written communication: clarity, tone, grammar, formatting.
Preparing professional letters, emails, memos, notices, and short reports.
Telephone techniques, video call etiquette, and internal communication protocols.
Managing difficult conversations, complaints, and enquiries.
Principles of customer service excellence for internal and external stakeholders.

Module 3 – Document Production, Records & Information Management

Document formatting and layout standards for business correspondence and reports.
Use of templates, styles, numbering, and referencing in documents.
Records management: physical and electronic filing systems.
Principles of information organisation, retrieval, confidentiality, and retention.
Introduction to data protection, privacy, and basic information security practices.

Module 4 – Digital Tools & Technology for Modern Offices

Effective use of word processing software for professional documents.
Working with spreadsheets for lists, simple calculations, budgets, and basic data management.
Creating presentations for meetings and executive briefings.
Using email clients, calendars, task managers, and shared drives.
Understanding the basics of cloud-based collaboration tools (e.g. document sharing, online meetings).

Module 5 – Meetings, Events, Scheduling & Travel Coordination

Planning and scheduling appointments, meetings, and deadlines using calendars and scheduling tools.
Preparing agendas, distributing documents, and supporting meeting logistics.
Minute-taking: recording key points, decisions, and action items.
Coordinating small events, workshops, or training sessions from an administrative perspective.
Arranging business travel: itineraries, tickets, accommodation, and travel documentation (where applicable).

Module 6 – Personal Effectiveness, Ethics & Workplace Relationships

Time management strategies: prioritisation, to-do lists, and managing interruptions.
Stress management and maintaining composure under pressure.
Working effectively with managers, peers, and cross-functional teams.
Professional behaviour, interpersonal skills, and respecting diversity in the workplace.
Ethical conduct, conflict of interest, and adherence to organisational policies.

Awarding Body

Whitestone International College of Innovation

United Kingdom

Qualification Type

International Diploma – Vocational Qualification

(Industry-aligned qualification issued by Whitestone International College of Innovation, UK)

Assessment & Certification

Assessment Methods Include:

Written assignments and practical administrative tasks
Preparation of professional documents and correspondence
Role-play and observation-based assessments (e.g. telephone handling, reception scenarios)
Short tests or quizzes on procedures, communication, and IT skills
Final Capstone Project and portfolio presentation

To achieve the diploma, learners must successfully complete all required assessments and the capstone project in accordance with Whitestone’s academic standards.

Certification:

On successful completion, participants will be awarded:

Whitestone International Diploma in Administration & Secretarial Services Issued by Whitestone International College of Innovation, United Kingdom

Benefits of Attending

Develops practical, job-ready skills for administrative and secretarial roles in a wide range of sectors.
Enhances confidence in communication, organisation, IT, and customer service, which are critical in modern workplaces.
Builds a professional profile suitable for positions such as Office Administrator, Secretary, Executive Assistant, Receptionist, or Office Coordinator.
Provides structured training aligned with international expectations for professional conduct and office performance.
Creates a strong base for further progression into business management, human resources, or specialised executive support roles.

Industry Alignment

The programme design reflects good practice and competency expectations from contemporary business and administrative environments, including:

Common standards in business communication, office procedures, and customer service.
Increasing emphasis on digital literacy, information management, and data protection.
The need for ethical, reliable, and well-organised administrative professionals in public, private, and non-profit sectors.

£2000

£ 1,549

Industry-focused programmes with global standards.
Practical skills for real-world success.
Academic excellence with career-ready outcomes.

Featured

Progression & Academic Pathways

Graduates of the Whitestone International Diploma in Administration & Secretarial Services may:

Progress to higher-level diplomas in Business Administration, Management, Human Resource Management, or Office Management.
Strengthen their eligibility for degree programmes in business, management, or related disciplines (subject to each institution’s entry requirements).
Use the skills and experience gained to develop their careers towards Senior Administrative, Executive Assistant, Office Management, or Coordination roles in various sectors.

Together We Learn, Together We Grow

At Whitestone, we believe in collaborative learning where students and faculty grow together through knowledge and experience. Our supportive community fosters teamwork, innovation, and shared success.

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Reach out to us for any queries or assistance. We’re here to support you at every step. Stay connected and let us make things easier for you.

London, united kingdom

+44 20 3727 6493

INfo@whitestoneinternational
college.org.uk