Courses

Professional Certificate in Crisis Management and Incident Response (ISO 22320)

Course Overview

The Professional Certificate in Crisis Management and Incident Response (ISO 22320) provides a
practical foundation for preparing, coordinating, and leading organisational responses to disruptive
incidents. Anchored in ISO 22320 guidance for incident management, the programme covers
command, control and coordination (C3), roles and responsibilities, incident information and
communication, decisionmaking under pressure, and postincident learning—so teams protect
people, assets, services, and reputation when it matters most.

Why This Course is Important?

Lifesafety and continuity: Structured incident management enables rapid, coordinated action that saves lives and limits damage.
Stakeholder confidence: Clear roles, briefings, and situational awareness reduce confusion and build trust with regulators, media, and customers.
Better decisions under pressure: Playbooks and decision aids counter stress, bias, and information gaps.
Career value: Crisis competency is increasingly required across operations, facilities, technology, and executive leadership.

Learning Outcomes

By the end of this programme, participants will be able to:

Explain ISO 22320 principles and the components of an incident management system (IMS).
Establish an incident management structure with defined roles, authority, and escalation.
Apply command, control and coordination (C3) principles to organise multiteam responses.
Maintain situational awareness, conduct briefings, and manage information flow and logs.
Execute communication strategies for internal stakeholders, regulators, customers, and media.
Make timecritical decisions using riskbased triage, action planning, and resource prioritisation.
Coordinate with business continuity (ISO 22301), emergency services, and external partners.
Conduct hot/warm debriefs, rootcause analysis, and implement corrective actions and lessons learned.

Target Audience

Incident managers, BCP/BCM coordinators, and operational leaders
Facilities, HSE, technology/IT, and security professionals
Communications/PR leads supporting crisis response
Executives and oncall managers with incident responsibilities
Graduates and careerchangers entering resilience roles

Entry Requirements

Programme Structure & Modules

Module 1 – ISO 22320 Foundations and Incident Management Systems

Principles, terminology, and structure of ISO 22320
Incident levels, activation criteria, and leadership commitment

Module 2 – Command, Control and Coordination (C3)

Roles (Incident Manager, Operations, Planning, Logistics, Comms)
Authority, span of control, and battle rhythm

Module 3 – Information Management and Situational Awareness

Common operating picture (COP), information sources, and validation
Incident logs, status boards, and decision records

Module 4 – Crisis Communications and Stakeholder Engagement

Internal comms, regulatory notifications, and public statements
Media handling, spokesperson guidance, and social channels

Module 5 – DecisionMaking Under Pressure

Triage, prioritisation, and action planning
Stress, bias, and cognitive aids; checklists and triggers

Module 6 – MultiAgency Coordination and External Interfaces

Working with emergency services and authorities
Mutual aid, suppliers, and thirdparty dependencies

Module 7 – Exercising, Debriefs and Continuous Improvement

Tabletop and simulation exercises; objectives and evaluation
Hot/warm debriefs, RCA, corrective actions, and assurance

Awarding Body

Whitestone International College of Innovation

United Kingdom

Qualification Type

Professional Certificate - Short Course

(Industry-aligned, regulated qualification issued by Whitestone International College of Innovation, UK)

Assessment & Certification

Assessment: Short quizzes + participation in a tabletop exercise + capstone plan/exercise brief
Certification: Successful participants receive the Professional Certificate in Crisis Management and Incident Response (ISO 22320) from Whitestone International College of Innovation (UK).

Benefits of Attending

Readytouse templates: incident roles and checklists, briefing formats, situation reports, decision logs, comms statements
Faster, more coordinated incident responses with clearer documentation
UKissued certificate supporting progression to Advanced BCM/Crisis programmes and Diplomas

Industry Alignment

Aligned with ISO 22320 (Security and resilience—Emergency management—Guidelines for incident management) and complementary practices: ISO 22301 (business continuity), ISO 22317/22318 (BIA/supply chain continuity), and recognised crisis communication guidance.

£ 350 Per Course

Industry-focused programmes with global standards.
Practical skills for real-world success.
Academic excellence with career-ready outcomes.

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London, united kingdom

+44 20 3727 6493

INfo@whitestoneinternational
college.org.uk